Call or Email Us
For general questions, our Call Center Representatives are available from 8:30 a.m. to 5:30 p.m. Monday through Thursday and 8:30 a.m. to 6:00 p.m. on Friday.
Phone: 432-688-8400
Toll Free: 888-909-MYCU
Fax: 432-640-0124
For general comments or questions, you may email Member Services.
**Do not send sensitive information including account numbers, Social Security numbers, etc., through unsecured email. To send sensitive information, simply sign in to your online banking account and send us a secure message.
My 24/7 (Automated Response System)
My 24/7 is our automated response system that can give you access to your account information 24/7. You can get current information including:
- Balance Inquiry
- Account History
- Specific Checks Cleared
- Loan Balances
- Payment Due Dates
My 24/7 also allows you to:
- Transfer funds within your account
- Transfer funds between accounts
- Make Loan Payments
- Report a Lost or Stolen Card
- Change your PIN number
- Complete a Stop Payment
To access My 24/7, call 1-844-378-2067. You will be prompted to input your My 24/7 PIN to access your account information. If you are unsure about your PIN, call our Call Center at 432-688-8400.
Click here for My 24/7 instructions.
Debit Card Services
To report a lost or stolen card, call 833-462-0798
To Active Your New Card, call 800-992-3808
To report Debit Card Fraud Claims, call 833-462-0798
To report ATM Deposit disputes, call 432-688-8400
To report ATM Withdrawal disputes, call 833-462-0798
Credit Card Services
For any credit card issues, call 888-909-MYCU, selecting option 1, then option 3.
Written Inquires:
Mastercard Customer Service
P.O. Box 495937
Cincinnati, OH 45249
To make a payment on your MasterCard Credit Card, you may:
- Visit one of our locations
- Contact our Call Center at 432-688-8400
- Make a payment online
- Mail your payment to:
P.O. Box 672051
Dallas, TX 75267-2021
Consumer Loans
For loan services including payoffs, contact a Call Center Representative by calling 432-688-8400, selecting option 1, then option 4.
To make a payment, contact a Call Center Representative by calling 432-688-8400 or click here to make a payment with no additonal fees.
For assistance with making payments on your existing loan, contact our Financial Solutions team by calling 432-688-8400, selecting option 4
Representatives are available from 8:00 a.m. to 5:00 p.m. Monday through Friday
Mortgage Loans
To inquire about a new mortgage loan, call 1-800-460-6990 to speak to Ladana Inkman, our mortgage representative.
To inquire on an existing mortgage loan, contact a Call Center Representative at 432-687-8498 or email [email protected]
If you believe there is an error on your statement or in the servicing of your mortgage loan account, you must send a written notice to us at:
My Community Credit Union
Attention: Mortgage Servicing
600 W. Louisiana Ave.
Midland, TX 79701
Contact Us By Mail
My Community Credit Union
600 W. Louisiana Ave.
Midland, TX 79701